Legal

Privacy Policy

The Browcode Corp., doing business as Browcode Beauty Lounge · Effective 2 September 2026

This policy explains what personal data we collect when you message us on Facebook Messenger or Instagram, use our online booking form, or visit one of our branches, and how you can ask us to delete it. It covers our automated assistant, Bea, and the booking pages at our online booking form and this website.

Who we are

The Browcode Corp. (SEC Reg. No. 2023040095654-02), doing business as Browcode Beauty Lounge, 2nd Floor Red Dot Collective Building, Lagasca St. corner General Luna, Brgy. No. 10 San Jose, Laoag City, Ilocos Norte 2900, Philippines. We operate branches in Laoag, Vigan, Tuguegarao, Isabela, La Union, and Pampanga.

What we collect

  • Messenger and Instagram data: your display name, profile picture, the page-scoped ID Meta assigns to your conversation, and the messages, photos, and quick-reply taps you send to our Page.
  • Booking details: name, mobile number, chosen branch, service, artist, appointment date and time, and how you heard about us.
  • Payment proof: screenshots of deposit transfers you send to confirm a booking. We do not receive card or bank credentials.
  • Walk-in check-in: name, mobile number, and branch when you scan a branch QR code in-store.
  • Technical data: timestamps, browser type, and basic device information needed to serve the booking page.

Why we use it

  • To answer your enquiries about services, prices, artists, and branch hours.
  • To book, confirm, reschedule, or cancel your appointment and to verify deposits.
  • To send appointment reminders and follow-ups about a booking you made.
  • To keep a customer record so our front desk knows your booking history.
  • To keep the assistant working safely, including detecting abuse and fixing errors.

We do not sell your data and we do not use it for third-party advertising.

Automated assistant

Bea replies automatically using an AI language model. Your messages are processed to generate a reply and to fill in booking details. A staff member can step in at any time, and you can ask for a human by typing "talk to staff". Bea never makes payment decisions for you and cannot charge you.

Who we share it with

  • Meta Platforms: delivers Messenger and Instagram messages and applies its own privacy policy.
  • Our service providers: cloud hosting, database, and AI processing vendors who store or process data on our behalf under contract (currently Cloudflare and Supabase, plus an AI model provider for generating replies).
  • Our branch staff: see only the bookings and customer records for their branch.

We may disclose data when required by Philippine law or a lawful order.

How long we keep it

Conversation history is kept for up to 12 months after your last message. Booking and customer records are kept while you remain a customer and for up to 5 years afterwards for accounting and dispute purposes, unless you ask us to delete them sooner.

Your rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) you may ask to access, correct, or delete your personal data, object to processing, or file a complaint with the National Privacy Commission. Contact us using the details below and we will respond within 15 business days.

How to delete your data

Option 1: Email. Send a message to cs.browcode@gmail.com with the subject Data deletion request. Include the name and mobile number you used, and the Facebook or Instagram account you messaged us from.

Option 2: Message us. Send "delete my data" to our Facebook Page or Instagram account and a staff member will handle it.

What happens next. We confirm receipt within 3 business days, remove your conversation history, booking records, and any deposit screenshots within 30 days, and send you a confirmation. Records we must keep by law (for example, official receipts) are kept only for the legally required period.

If you connected to us through Facebook, you can also remove our app from your Facebook Business Integrations settings. That stops future data sharing from Meta; use the steps above to have data we already hold deleted.

Security

Data is stored with cloud providers that use encryption in transit and at rest, and access is limited to staff who need it for their role. No system is perfectly secure, so please avoid sending sensitive information such as government IDs or full card numbers through chat.

Children

Our services are for clients aged 18 and above. If you believe a minor has given us personal data, contact us and we will delete it.

Changes

We may update this policy. The effective date at the top changes when we do, and the current version always lives at this address.

Contact

Browcode Beauty Lounge Customer Service
Email: cs.browcode@gmail.com
Address: 2nd Floor Red Dot Collective Building, Lagasca St. corner General Luna, Brgy. No. 10 San Jose, Laoag City, Ilocos Norte 2900, Philippines